MecMatica provides to all its customers a 360 °service of technical assistance. Our Technical Staff is always at your disposal to analyze, support and satisfy your needs in the shortest time possible.

By phone

Our Technicians are at your disposal from Monday to Friday from 9.00 to 12.00 and from 14.30 to 17.30, please call the telephone no. +39 035 320 144 and press no. 2 for Technical Support.

In addition, you can send an email to the e-mail address:

Guide to the year change procedure

With the transition from 2018 to 2019, it is necessary to update the reference accounting year in Metronome so that the automatic numbering of the documents takes place correctly.

For any information or request you can contact our telephone number 035 320144 or write an e-mail at

Remote assistance

Thanks to the remote connection, our Technicians will provide you with all the professional support necessary to assist you and to meet all your needs.

Instructions for remote connection

Press the button below “Connect to remote assistance” and click “Run”. No program will be installed on your computer. Follow the instructions provide by our Technician to log and remote connect.